In its rush to digitize information, the federal government is leaving behind over 25 percent of Americans without internet access, as well as those who don't own a computer or are unable to operate one.
The Social Security Administration is phasing out the distribution of paper checks. This is a big problem for seniors who don't have a bank account or are uncomfortable with the direct deposit process. Learn More >
The IRS is no longer distributing annual tax forms – overlooking the millions of Americans who still file paper tax returns because they don't have internet access, or are concerned about security. Learn More >
"Discontinuing the annual Social Security statement needlessly eliminates a critical source of information for Americans as they make insurance, financial, and retirement planning decisions." - Senator Ben Cardin Learn More >
To save nominal printing costs, the Treasury department has eliminated paper bonds – losing millions in sales to individuals who are not comfortable with computers or prefer to give the gift of paper bonds.
Paper-based communications are critically important for millions of Americans—especially for seniors and the 25 percent of citizens without online access. Yet these Americans are being left behind as the government and private sector go "paperless" in order to cut costs. It's crucial to preserve paper-based options for Americans who need it to access information and services.
We can go digital without discriminating against Americans who may not, or cannot, use technology. By getting this right, we will bridge the digital divide and achieve significant efficiency gains—without shifting costs to consumers who can least afford them.